Thesis Papers: Audience expectations – result when the message that is sent differs from the message that is expected by the audience, possibly causing confusion or resentment.
Part I: Background Information I work with an information technology (IT) department in Brunswick, Maine. We maintain a network that serves several sites within the city. The maintenance includes running network cables, repairing computers, installing software, and removing viruses. The scope, location, and variety of our work require that we be organized and that we communicate effectively.
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I have noticed several attempts to communicate at work which have resulted in misunderstandings that impacted either the effectiveness of the IT department or the opinions of others about the IT department. Although most of the problems involved only members of the IT department, there were instances which involved communications between the personnel in the IT department and other departments.
Part II: Communication Inhibitors
● Audience expectations – result when the message that is sent differs from the message that is expected by the audience, possibly causing confusion or resentment. ● Competition barriers – occur whenever the audience members attempt to focus on two or more activities simultaneously, distracting their attention away from the message.
● Emotional barriers – are caused by the audience’s emotions–such as anger, resentment, or excitement—which interfere with its ability to understand objectively the message being delivered.
● Physical barriers – cause a breakdown in communications due to physical limitations, such as a lack of time, noise, environmental discomfort, or remoteness, and produces confusion or misunderstandings.
Part III: Incidents